FAQ – Orders, Payments, Delivery and Products

Secure payment

How are my payments secured on Alpha Nomade?

Your security is our priority. Our site complies with the strictest standards for online payment, including SSL certificate, HTTPS protocol and PCI-DSS standards .

You can pay in two ways:

• Credit card via Stripe , a global leader in secure payments.
• PayPal , guaranteeing the security of your transactions.
  
• Chorus Pro , enabling payment by administrative mandate

Your bank details are never shared with Alpha Nomade. Payment is processed directly by Stripe or PayPal, which apply the most advanced security standards.

Promotional codes

How do I use a promo code on my purchase?

1. Add your items to the cart.
2. Enter your promotional code at the corresponding step.
3. Your discount will be applied automatically.
4. Complete the payment to confirm your order.

Order tracking and modification

How can I know if my order has been received?

After your payment, you will receive a confirmation email at the address provided. Please keep it as proof of payment.

How do I modify my order after it has been validated?

Contact us quickly via our Contact page .

• If your order has not yet been processed, we can cancel or modify your order (delay: 24 to 48 hours).
• If the shipment has already been sent, you will have to wait for receipt to make a return within 14 days .

Warranty and returns

How to take advantage of the “Satisfied or refunded” guarantee?

You have 14 days to return an unused product. To receive your refund:

1. Contact our customer service department via the contact form.
2. Return the product in its packaging, along with the tracking code, to the following address:

Important :

• Return shipping costs are your responsibility.
• You must provide proof of sending in case of non-receipt.
• After verification, the refund will be issued.

Delivery and shipping

What are the delivery times?

For purchases on the online store :

• Shipping: 24 hours for online purchases
• Delivery: approximately 5 working days (excluding Sundays and public holidays)
  

For orders based on a quote:

• Delivery: 2 to 3 weeks from receipt of payment or signature of the quote.

If your order is delayed by more than 30 days, we will refund your item, even if you receive it later.

How can I track my order?

1. Have the tracking number you received by email ready.
2. Go to our “Track my order” page.
3. Check the status of your delivery.

Please note: Tracking is only available after customs processing and orders may arrive in multiple packages.

What if I am not present for the delivery?

• Parcels can be left in your mailbox .
• If you are absent, instructions or a collection point will be indicated.
• You can give power of attorney to a relative with an identity card.

Product FAQs – Gabalitains

What types of covers and tablecloths are available on Gabalitains?

We offer a wide range of stretch spandex covers for tables (rectangles, rounds, arcs), cocktail tablecloths, chair covers, tripod speaker covers, truss totem covers, skirted tablecloths and other items for event decoration.

What is spandex and why use it for events?

Spandex is a stretchy and durable fabric that adapts perfectly to different shapes of tables and structures, offering an elegant and professional look for your events (wedding, seminar, party, show).

Are your tablecloths and table covers suitable for all table sizes?

Yes! Our spandex products are available for many formats — rectangular tables, round tables, arc tables, bar tables, etc. The stretch fabric guarantees a perfect fit and a wrinkle-free finish.

Can I personalize my covers or tablecloths with a logo or text?

Yes. We offer customization to suit your needs (logo, colors, dimensions). Contact our customer service for a personalized quote.

What colours and finishes are available?

Our spandex covers and tablecloths are available in dozens of colors and styles to match your event theme. Color selection varies by model.

Are spandex covers washable and reusable?

Yes, they are machine washable, easy to care for and designed to be reused at multiple events.

How to choose the right size cover or tablecloth?

Measure the length, width, and height of your table. Our product descriptions indicate the available sizes. If you have any questions, contact us for a recommendation.

Why use the products from this site?

All our items are genuine Gabalitains brand products, not generics. This guarantees you above-average quality and durability.

What are the advantages of using spandex covers for a professional event?

• Professional and elegant look
• Adaptability to different formats
• Quick installation
• Easy care

Is it possible to order products in bulk or for an entire event?

Yes. We work with professionals and offer bulk ordering solutions. Contact us via the Contact page for a customized quote.

What should I do if a product does not meet my expectations?

You can use our return policy within 14 days according to the conditions indicated at the bottom of the page.